Shipping policy
Last Updated: November 2025
At The Kollective Apparel, we’re dedicated to delivering high-quality apparel with care and precision. Please review our shipping policy before placing your order.
Processing Time
-
Standard orders are processed within 3–5 business days after payment is received.
-
For preorders, please note that our manufacturing partners are based outside of the United States, which can extend processing and production times.
-
Preorder fulfillment typically takes 2–4 weeks before shipment, depending on production volume and customs clearance.
-
Customers will receive an update when orders are being prepared and another once items have shipped.
Shipping Rates & Delivery Estimates
-
Domestic (U.S.) standard shipping usually takes 5–7 business days once shipped.
-
Expedited options may be available at checkout for an additional fee.
-
Shipping times for internationally produced or preorder items may vary based on customs processing, carrier delays, or production timelines.
Order Tracking
-
Tracking information will be provided once your order ships.
-
Please allow up to 24 hours for tracking updates to appear.
Shipping Locations
-
Orders currently ship within the United States.
-
International shipping options will be added in the near future as our fulfillment network expands.
Preorders
-
Preorders allow us to produce limited collections responsibly and ensure each piece meets our quality standards.
-
Because our manufacturers operate internationally, preorder delivery times are longer than in-stock items.
-
Estimated fulfillment and shipping windows are listed on each product page before checkout.
Lost or Damaged Packages
-
The Kollective Apparel is not responsible for packages lost or damaged during transit.
-
Customers should contact the shipping carrier directly if issues occur, and we will assist where possible.
Address Accuracy
-
Please double-check your shipping address before submitting your order.
-
Once processing begins, changes to shipping details cannot be guaranteed.